Contact Us

Send us a message and we will reply as soon as we can.

Email Support

For questions about converting YouTube videos to MP3, reporting broken links, or feature requests, email us at:

[email protected]

One address covers everything: bug reports, quality questions, legal notices, and feedback on the converter. Keep the message short and write in English so we can act on it.

Reporting a Problem

Most messages we get are about one of three things. Here is what helps us find the cause faster.

Conversion failed or showed an error. Copy the exact error text you saw and the YouTube link that failed. A link that worked yesterday and fails today often means the source video changed, went private, or is age- or region-restricted. If several unrelated links fail in the same way, say so — that points to a server-side problem instead of one bad video.

The MP3 downloaded but has no sound. Check the file in another player and confirm your device is not muted. If it is truly silent, send the original YouTube URL, the bitrate you picked (128, 192, 256 or 320 kbps), and the file size shown after the download. A file much smaller than expected usually means the audio stream was not captured.

Conversion is slow or the page hangs. Speed depends on video length and server load, so long videos and busy periods take longer. If it feels slow, note how long you waited, whether the progress bar moved, and whether you tried again. Tell us your connection type if you know it.

What to Include in Your Message

• The YouTube video link you are trying to convert (paste it in full, do not shorten it)
• Your device and browser (for example iPhone 15, Chrome; or Windows 11, Edge)
• The time and date you saw the problem, including your time zone
• The exact error message, or a short description of what happened
• The bitrate you selected, and a screenshot if you have one

The more of these you send in the first message, the fewer follow-up emails we need to reproduce the issue.

Common Questions

Before emailing, check our FAQ page — most questions about quality settings, cookies and supported formats are already answered there. The YouTube to MP3 converter page walks through the normal steps, which helps you confirm whether the problem is on your side or ours.

Response Expectations

We read every email in the order it arrives, and replies are not instant, so please allow some time before sending a follow-up. Sending the same request several times does not move it up the queue. If a FAQ answer above already solves your issue, no reply is needed.